Chrysler, the devil!

My car did it again, it refused to start and had to be towed. This time however, I was not in the comfort of my home... but in the parking deck of school.
It really is interesting, to get towed, that is.
First, I have roadside assistance on my car... did I remember the code for it? NO! A phone call to Verizon ensued with no less than a 20 plus minute wait time for that number. (By the was it is #ROAD!) The first part, admittedly... my error. However, it took Verizon's roadside assistance 28 minutes to get my information (and yes, believe it or not, parking lots do NOT have addresses that even the parking lot attendant knows!!!!).
Conveniently after being on the phone for over an hour straight (hanging up and attempting to "sneak" in another way into the Verizon helpline), my battery began to die. I have a car charger, but power in the car being the main issue, that was not going to happen.
The tow truck driver and I are now on a first name basis... he is J, and J likes his cell phone. After J's third phone call, again explaining to him that my cell phone battery was dying, he finally arrived.
The car goes up, he navigates very well out of the garage, and then he needs the address of the garage. (I gave the address/name to the first gentleman that I spoke to on the phone... not having the exact address, I was delighted that Verizon's customer service would be providing that to the driver!)
The driver called me not only once to thank me for my patience after he left, but he also called because he could not find the garage!